FAQ & Shipping Fees

• How are the books packaged to prevent damage during shipping?

At our store, we take pride in ensuring that your orders are meticulously prepared for shipping.

Each book is carefully wrapped in bubble wrap to safeguard it during transit. We then nestle them snugly within a sturdy cardboard box, providing an extra layer of protection to ensure your items arrive safely at your doorstep.

With our commitment to careful packaging, you can shop with confidence, knowing that your purchases will be handled with the utmost care from our shelves to your home.

• Do you offer order tracking services?

Shop with peace of mind knowing that your orders are shipped with tracking for added security.

Once your package is on its way, we'll send you a confirmation email with all the details you need to track its journey to your doorstep.

With real-time updates and transparency every step of the way, you can rest assured that your purchase is in good hands.

Your satisfaction is our priority, and we're here to ensure a smooth and worry-free shopping experience from checkout to delivery.

• What are the shipping fees?

Shipping costs, which are based on the total weight of your order, will be calculated at the checkout for your convenience.

This transparent approach allows you to view the total cost of your order before proceeding with payment.

With our straightforward pricing policy, you can shop confidently, knowing exactly what to expect in terms of shipping fees.

Enjoy a hassle-free shopping experience with our transparent pricing policy.

Shipping costs are calculated considering both the weight of the product and the packaging for dispatch.

We want to ensure your parcels reach you in a timely manner. Please note that we ship packages Monday through Friday. For same-day dispatch, kindly ensure orders are placed before 2:00 PM Japan time.

Please be informed that our shipping services are suspended on Japanese public holidays. Additionally, there may be brief periods where parcel dispatch is temporarily halted, although purchases will still be accepted. During such times, a temporary unavailability message will be displayed on our website to inform customers.

• I'm hesitant since I'm new to your store. Are there any potential risks in making a purchase?

At Retrotaking, our commitment to exceptional service and customer satisfaction has earned us this prestigious status.

With a track record of reliability and positive feedback from our valued customers, you can trust that your shopping experience with us will be nothing short of excellent.

Explore our collection with confidence, knowing you're dealing with a trusted seller who prioritizes your satisfaction above all else.

See the eBay Store

• Why has my order been canceled?

However, despite our efforts to synchronize our inventory across platforms, there may be rare instances where an item is sold on eBay before our system can update its availability on our website. This process typically takes up to 30 minutes.

Rest assured, if your order is canceled due to this circumstance, a full refund will be issued promptly.

We understand the importance of providing a seamless shopping experience and apologize for any disruption this may have caused.

Should you have any further questions or concerns, please don't hesitate to reach out to our customer support team for assistance.

• What are the policies regarding customs fees?

At 1stPrint.net, we strive to provide a seamless shopping experience for our customers.

While the likelihood of customs fees is minimal, in the rare event that they occur, it's important to note that any associated fees will be the responsibility of the buyer.

We want to ensure full transparency in our transactions, and as such, we cannot accommodate requests for the boutique to contribute towards these fees.

Rest assured, we're committed to providing clarity and support throughout your shopping journey, and we're here to assist you with any questions or concerns you may have.

Shop confidently with 1stPrint.net, where your satisfaction and peace of mind are our top priorities.

• What are the terms of the return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it.

To start a return, you can contact us at 1stprint.net@gmail.com. 

If your return is accepted, we’ll provide you with instructions on how and where to send your package, and you'll be responsible for covering the return shipping costs. Items sent back to us without first requesting a return will not be accepted.

 You can always contact us for any return questions at 1stprint.net@gmail.com or use the contact form.